News

A handful of financial institutions looking to improve how they manage their compliance risks are venturing beyond conventional transaction-monitoring processes to analyzing the totality of their interactions with clients, according to senior compliance professionals. The burgeoning practice, which is also known as interaction monitoring, consists of analyzing information already collected on when, where and how customers login to their accounts, check their balances or otherwise engage with their institutions beyond their typical patterns of making and receiving payments. A handful of lenders now analyze the previously siloed information in combination with data pulled from transactions flagged by their automated screening...